01. All bookings are by pre-booking only and must be confirmed with a deposit before they will be accepted as positive bookings. Thereafter, the balance must either be paid by cheque or by credit / debit card at least 14 days prior to the date of departure, or in cash at the time of departure. Deposits are non-refundable. Hire time will be deemed to have started at the time the vehicle leaves the company fleet compound to the time of the final drop-off point. A maximum of eight passengers per vehicle is permitted by law.

02. No refund can be made on full payments made by The Hirer if cancellations are made within a 14 day period of the intended hire date. The company reserves the right to make discretionary refunds if reasons beyond the control of The Hirer are substantiated - e.g., bereavement or the production of a medical certificate which covers the 14 day period up to and including the event date. All cancellations prior to the 14 day period must be made in writing and a courtesy call to the office should be made as soon as reasonably possible, although this alone may not constitute the right to a refund for cancellation.

03. On special hires (e.g. weddings, Ascot, Cheltenham or Silverstone races etc.), payment in full must be received by our office at least 21 days before the date of hire. If payment is not received by that date, the booking will be cancelled automatically and your deposit will be forfeited.

04. No responsibility can be accepted for delays due to road traffic congestion, road works, adverse weather conditions ande / or Acts of God (e.g., snow, flooding, high winds which cause road blockages etc.). Nor can any responsibility be accepted for delays caused by acts of terrorism, strike action or other acts by third party agencies such as airline, ferry or train companies.

05. Whilst every effort is made to ensure the serviceability of the vehicles, no responsibility can be accepted for mechanical, electrical or material breakdown, howsoever caused. In the unlikely event of failure, every effort will be made for immediate repair to the vehicle so that the journey can continue or The Hirer will be transferred to another vehicle(s). Any reasonable extra costs incurred will be borne by The Company. A refund may be given at The Company's discretion. In the event of any other breakdown and/or accident, no responsibility will be accepted by The Company for missed connections and/or functions. The Hirer must take into account any possible causes for delay and allow sufficient and reasonable time to allow The Company's chauffeurs to reach the destination in safety. Under no circumstances will a Company chauffeur breach any motoring laws in order to reach a destination. The Company reserves the right to change, replace or renew the booked vehicle if it is deemed necessary due to unforeseen circumstances or for reasons of passenger safety.

06. The Company requests that agreed departure times are adhered to. The Company's chauffeur will make himself known to you upon his arrival. A fifteen minute waiting period will then be allowed, after which time our Company rules require the chauffeur to depart. Extensions to the duration of a booking will be at the sole discretion of The Company's chauffeur and any agreed extensions to the hire will be at The Company's usual hourly rate. Any parking fees incurred during the period of the hire will be the responsibility of The Hirer unless otherwise agreed on your pre-arranged booking. If there are any unarranged pick-ups or drop-offs for passengers, these will be charged for in addition to your agreed booking price. The chauffeur will inform you of these rates after consulting with an officer of The Company. The London congestion charge, where applicable, will be met by The Company.

07. The Hirer will be held responsible for the conduct of all passengers in The Company's vehicles at all times. Please note that all passengers are required to be in control of themselves at all times. This is a legal requirement. It is illegal to hang out of windows or sunroofs and any passenger who so conducts himself or herself will be deemed to have behaved in an unacceptable manner. Excessive use of alcohol which results in drunkenness will result in the offending passenger(s) being required to leave the vehicle in which they are travelling. The Company and its representatives (our chauffeurs) reserve the right to terminate any and all services to unruly or abusive passengers without refund. Please be aware that, if appropriate, incidents may be reported to the relevant authorities.

08. The Hirer will be held responsible for any damage done to the vehicles or other assets of The Company, whether caused by The Hirer directly or by one of his or her guests. This includes - but is not limited to - sickness, spillage stains and fabric tears. The chauffeur reserves the right to terminate the hire if he or she feels that The Company's vehicles are being mistreated in any way. Please note that there is a minimum valet charge of £75.00 for any cleaning incurred. Damage will be charged at the approved repairer's rate plus any loss of daily business to the vehicle (as determined by The Company). Glass breakage is sometimes unavoidable but will be charged for at a rate of £5.00 per glass or £35.00 per decanter. The Company will not accept responsibility for any lost property. Every effort, however, will be made as a matter of good customer service to return property to its rightful owner if it is found in one of our vehicles. Valuables are left in The Company's vehicles at the owner's risk. Seatbelts should always be worn while the vehicle is in motion.

09. The Company operates a strict NO SMOKING policy. No food or food products may be consumed within any of The Company's vehicles. Any supply of pre-paid alcoholic driniks by The Company must be consumed within the vehicle and must not be removed from the vehicle at any time. Hirers are not permitted to supply their own drinks. The Company does not permit the taking of any illegal substances nor the consumption of any drugs except those prescribed by a properly qualified doctor for the treatment of a medical condition. The Company does not permit the partaking of any illegal activities whilst Hirers and their guests are within a Company vehicle. The chauffeur is authorised to terminate the hire if these conditions are ignored. No refund or compensation will be offered by The Company in such circumstances.

10. The Hirer accepts that - except in the case of emergency - only the chauffeur may open and close the vehicle doors. This is a safety precaution designed to minimise both the risk of accident to The Hirer and his or her guests and also to minimise the risk of damage to the vehicle. The Company will not be held liable in the event of an accident caused by the failure of The Hirer and/or his or her guests to adhere to this condition of hire.

11. By signing the Company contract, The Hirer will be deemed to have read, understood and agreed to comply with the said terms and conditions of trade of Limos In Style Ltd.. The contract shall be considered binding on both parties.

12. In the event of complaint, The Hirer should refer to the chauffeur in the first instance if the journey is in progress. If the chauffeur is unable to resolve the complaint to The Hirer's satisfaction, The Hirer should make his or her complaint direct to The Company, preferably in writing. Complaints should be addressed to: The Managing Director, Limos In Style Ltd., 79 Verran Road, Camberley, Surrey, GU15 2ND.